Shipping & Returns

 

Getting your order ready to send...

Please allow for the following order processing times before the parcel is dispatched. 

Ready made items: Approximately 2-4 business days

Special orders: Various times as discussed through email/ordering.

 

Delivery times...

Parcels are sent via Australia Post, with the delivery times listed below:

Within Australia:

Express (next day delivery - subject to postcode)


International:

Standard post with tracking (3-11 business days)

Please note: When ordering an item to be sent overseas it is the recipient's responsibility to pay any extra duties and tax charges that may apply. 

 

***Please note on rare occasions processing/shipping delays can occur due to travel (Beth being interstate or elsewhere temporarily). Details outlines in Terms of Service.

 

Returns & Exchanges

When making a purchases please choose carefully as returns can only be accepted if your goods are faulty or have been damaged in transit.

If your product arrives damaged, please contact me straight away, providing me with your invoice number, and a photo of the damage. 

Once a return request has been made I can then provide you with a return address. 

If an item just needs an alteration this can also be organised by contacting me with appropriate details. 

Of course I want happy customers so please feel free to contact me with any feedback.